Terms of service

These terms govern the assistance and concierge services offered by Neemesis Web Ltd under the KAB CONCIERGERIE brand: organisation of travel, accommodation, security, lifestyle, gastronomy, entertainment, business and tourism.

Any request is made via WhatsApp, email, phone or the website form. The client provides the necessary information (dates, city, number of guests, specific requirements). No service is deemed reserved before written confirmation.

Services are offered on a personalised quotation. No rates are displayed on the website. The quotation specifies the scope, duration, providers concerned and applicable conditions. It remains valid for the period indicated therein.

The service is confirmed after the client accepts the quotation and availability is validated with providers. Certain services remain subject to availability and confirmation by your concierge.

Payment terms (deposit, balance, accepted methods, currency) are set out in the quotation. The website does not offer online payment.

• Any cancellation or modification request must be made in writing.
• Applicable conditions are those of the quotation and, where relevant, those of the providers concerned.
• Sums already committed with providers may remain due.

KAB CONCIERGERIE acts as an intermediary and coordinator. Its liability is limited to the organisation and follow-up of the services ordered, excluding damage resulting from material performance by a third-party provider or from inaccurate information provided by the client.

Accommodation, transport, security, dining or event services are performed by independent providers subject to their own terms. KAB CONCIERGERIE selects its partners with care but does not substitute for them.

Neither party may be held liable in the event of force majeure (natural disaster, administrative decision, travel restriction, serious public-order disturbance, health event) rendering performance impossible.

KAB CONCIERGERIE undertakes to treat with the utmost discretion all information relating to its clients, their travel and their requests. Information is shared only with providers strictly necessary.

The processing of personal data is described in the privacy policy, which forms an integral part of these terms.

These terms are governed by the law applicable at the registered office of Neemesis Web Ltd (United Kingdom). The parties favour amicable resolution before any contentious proceedings.