Information

Privacy policy

Confidentiality is at the heart of our profession. This policy describes how your personal data is processed.

This document is a drafting baseline. It does not constitute legal advice and must be reviewed and completed by a qualified legal professional before final publication.

The French version of this document prevails in the event of any discrepancy in interpretation.

1. Data collected

Identification data: last name, first name, country of residence.
Contact data: email, phone, WhatsApp identifier.
Data relating to your request: dates, destination, desired services, preferences.
Technical data: IP address, device type, pages viewed (via cookies, with consent).

2. Purposes of processing

Responding to your requests and organising the services sought.
Coordinating partner providers required for your request.
Managing the client relationship and improving the service.
Complying with our legal and accounting obligations.

3. Legal basis

Performance of a contract or pre-contractual measures for your service requests.
Your consent for non-essential cookies and marketing communications.
Our legitimate interest in security and service improvement.
Compliance with applicable legal obligations.

4. Retention period

Data is retained for as long as necessary to process your request, then archived for the period required by applicable legal obligations. Prospecting data is deleted at your request or after a reasonable period of inactivity.

5. Recipients and third-party providers

Your data may be shared only with providers strictly necessary to fulfil your request (accommodation, transport, security, dining), as well as with our technical tools (website hosting, messaging). No data is sold to third parties.

6. Your rights

Right of access to your data.
Right of rectification.
Right to erasure (deletion).
Right to restriction of and objection to processing.
Right to data portability, where applicable.
Right to withdraw your consent at any time.

These rights may be exercised in writing at: hello@kabconciergerie.com. Deletion requests are handled as promptly as possible.

7. Security

We implement reasonable security measures (restricted access, encrypted transmission, team awareness) to protect your data against unauthorised access, loss or disclosure.

8. Cookies and third-party tools

The website uses essential cookies. Analytics or marketing cookies are only placed after consent. Details appear in our cookie policy.

9. Personal data contact

For any question relating to your personal data: hello@kabconciergerie.com — +234 816 993 3270.